TY  - BOOK
AU  - Crosby, Philip B.
TI  - Quality without tears: The art of hassle-free management: by Philip B. Crosby
T2  - McGraw-Hill International Editions Management Series
U1  - 658.562 CRO 
PY  - 1986///
CY  - New York
PB  - McGraw-Hill Book Company
N1  - Includes index. Printed in Singapore
ER  -