Crosby, Philip B. <br/><br/>
Quality without tears: The art of hassle-free management:  by Philip B. Crosby 

 - International edition 
 - New York:  McGraw-Hill Book Company,  1986 
 - xiii, 205 p.:  ill.;  20cm 
 - McGraw-Hill International Editions Management Series .
<br/><br/> Includes index. Printed in Singapore 
<br/><br/><label>Dewey Class. No.: </label>658.562 CRO