Bedell, Gene. <br/><br/>
3 steps to yes:  the gentle art of getting your way/ 
Gene Bedell. 
 - New York:  Crown Business,  c2000. 
 - 241 p.:  ill.;  22 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0609807196 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication--Psychological aspects.<br/>Influence (Psychology)<br/>Persuasion (Psychology)