Blanchard, Ken <br/><br/>
The One Minute Apology:  A powerful way To Make Things Better/ 
Ken Blanchard with Margret McBride 
 - London:  Harper Collins,  c2002. 
 - xi, 114 p.;  19.6cm. 
<br/><br/><label>ISBN: </label>0307160062 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Apologizing<br/>Leadership