TY  - BOOK
AU  - Yang, Kai.
TI  - Design for six sigma for service
SN  - 0071445552
PY  - 2005///
CY  - New York
PB  - McGraw-Hill
KW  - Quality control
KW  - Statistical methods
KW  - Service industries
KW  - Management
KW  - Six sigma (Quality control standard)
N1  - Includes bibliographical references (p. 431-435) and index
ER  -