Yang, Kai. <br/><br/>
Design for six sigma for service/ 
Kai Yang. 
 - New York:  McGraw-Hill,  c2005. 
 - xi, 452 p.:  ill.;  24 cm. 
<br/><br/>Includes bibliographical references (p. 431-435) and index. 
<br/><br/><label>ISBN: </label>0071445552 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control--Statistical methods.<br/>Service industries--Management.<br/>Service industries--Quality control--Statistical methods.<br/>Six sigma (Quality control standard)