TY - BOOK TI - Kaizen for the shopfloor SN - 9781563272721 PY - 2002/// CY - Portland, Or. PB - Productivity Press KW - Production management KW - Total quality management KW - United States N1 - Includes bibliographical references (p. 83-86); What is kaizen? -- What is a kaizen event and what are the key roles for success? -- Phase one : planning and preparation -- Phase two : implementation -- Phase three : presentation, celebration, and follow-up -- Reflections and conclusions ER -