TY  - BOOK
AU  - Potter, Neil S.
AU  - Sakry, Mary E.
TI  - Making process improvement work: a concise action guide for software managers and practitioners
SN  - 0201775778
PY  - 2002///
CY  - Boston
PB  - Addison-Wesley
KW  - Computer software
KW  - Development
KW  - Quality control
KW  - Software measurement
N1  - Includes bibliographical references (p. 161-165) and index
ER  -