Potter, Neil S. <br/><br/>
Making process improvement work:  a concise action guide for software managers and practitioners/ 
Neil S. Potter, Mary E. Sakry ; [foreword by Karl Wiegers]. 
 - Boston:  Addison-Wesley,  c2002. 
 - xv, 169 p.:  ill.;  24 cm. 
<br/><br/>Includes bibliographical references (p. 161-165) and index. 
<br/><br/><label>ISBN: </label>0201775778 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer software--Development.<br/>Computer software--Quality control.<br/>Software measurement.