TY  - BOOK
AU  - Michelli, Joseph A.
TI  - The Starbucks experience: 5 principles for turning ordinary into extraordinary
SN  - 0071477845
PY  - 2007///
CY  - New York
PB  - McGraw-Hill
KW  - Success in business
KW  - Handbooks, manuals, etc
N1  - Includes bibliographical references (p. 183-193) and index
ER  -