Gallagher, Richard S. <br/><br/>
Great customer connections:  simple psychological techniques that guarantee exceptional service/ 
Richard S. Gallagher 
 - New York, NY:  AMACOM,  2006 
 - p. 
<br/><br/><label>ISBN: </label>0814473083 9780814473085 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer relations--Psychological aspects<br/>Customer services<br/>Customer services--Psychological aspects