Evans, James R.  1950- <br/><br/>
Quality and performance excellence:  management, organization, and strategy/ 
James R. Evans. 
 - 5th ed. 
 - Mason, OH:  Thomson Business and Economics,  c2008. 
 - x, 502 p.:  ill.;  24 cm. 
<br/><br/> Rev. ed. of: Total quality : management, organization and strategy. 4th ed. 
<br/><br/><label>ISBN: </label>0324381328 9780324381320 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.