Sterneckert, Alan B. <br/><br/>
Critical incident management/ 
Alan B. Steneckert. 
 - Boca Raton:  Auerbach,  c2004. 
 - xxvi, 524 p.;  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>084930010X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.<br/>Organizational effectiveness.<br/>Risk management.