TY - BOOK AU - Beck, Christina S. TI - Communicating for better health: a guide through the medical mazes SN - 0205307779 PY - 2001/// CY - Boston, MA PB - Allyn and Bacon KW - Communication KW - Delivery of Health Care KW - Patient Advocacy KW - Social Environment N1 - Includes bibliographical references (p. 293-339) and index ER -