TY  - BOOK
AU  - Antony,Jiju
AU  - Antony, Jiju.
AU  - Preece, David
TI  - Understanding, managing and implementing quality: frameworks,techniques and cases
SN  - 0415222710
PY  - 2002///
CY  - London, New York
PB  - Routledge
KW  - Management
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -