Antony,Jiju <br/><br/>
Understanding, managing and implementing quality:  frameworks,techniques and cases/ 
edited by Jiju Antony and David Preece 
 - London  New York:  Routledge,  2002. 
 - xxii, 232 p.:  ill.;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0415222710 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.<br/>Total quality management.