TY  - BOOK
AU  - Ford, Lisa
AU  - McNair, David
AU  - Perry,Bill
TI  - Exceptional customer service: going beyond your good service to exceed the customer's expectation
SN  - 1580624588
PY  - 2001///
CY  - Massachusetts, USA
PB  - Adams Media Corporation
KW  - Customer services
N1  - Includes Index
ER  -