Ford, Lisa <br/><br/>
Exceptional customer service:  going beyond your good service to exceed the customer's expectation/ 
Lisa Ford, David Mc Nair and Bill Perry 
 - Massachusetts, USA:  Adams Media Corporation,  2001 
 - xi, 203p.:  ill.;  23cm 
<br/><br/> Includes Index 
<br/><br/><label>ISBN: </label>1580624588 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services