Griffiths, David N. <br/><br/>
Management in a quality environment 

 -  [year of publication not identified] 
 - xvii,193 pages:  ill.;  23cm 
<br/><br/><label>ISBN: </label>0873892223 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Leadership<br/>Total quality management