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Dealing with customer complaints
Material type:
TextPublication details: Aldershot: Gower Publishing, 1996Description: xi, 132 p.: ill. ; 25 cmISBN: - 0566076977
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Open Shelf | NIH Library NIH Library | HF5415.5 wil 1996 (Browse shelf(Opens below)) | 1 | Available | BK00013290 |
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| HF5415.5 .T43 2006 Service is front stage: positioning services for value advantage/ | HF5415.5 2000 COMMUNICATION 2000 2E: Communicating with Customers/ | HF5415.5 G348 2006 Great customer connections: simple psychological techniques that guarantee exceptional service/ | HF5415.5 wil 1996 Dealing with customer complaints | HF5415.52 .S83 2004 Complaint management: the heart of CRM/ | HF5438 .F753 2000 The most powerful tool | HF5438.25 .B336 1996 Persuasion engineering/ |
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