Design for six sigma for service/
Yang, Kai.
Design for six sigma for service/ Kai Yang. - New York: McGraw-Hill, c2005. - xi, 452 p.: ill.; 24 cm.
Includes bibliographical references (p. 431-435) and index.
0071445552
Quality control--Statistical methods.
Service industries--Management.
Service industries--Quality control--Statistical methods.
Six sigma (Quality control standard)
Design for six sigma for service/ Kai Yang. - New York: McGraw-Hill, c2005. - xi, 452 p.: ill.; 24 cm.
Includes bibliographical references (p. 431-435) and index.
0071445552
Quality control--Statistical methods.
Service industries--Management.
Service industries--Quality control--Statistical methods.
Six sigma (Quality control standard)