The Starbucks experience: 5 principles for turning ordinary into extraordinary/

Michelli, Joseph A. 1960-

The Starbucks experience: 5 principles for turning ordinary into extraordinary/ Joseph A. Michelli. - New York: McGraw-Hill, c2007. - xiv, 208 p.; 22 cm.

Includes bibliographical references (p. 183-193) and index.

0071477845 9780071477840


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