Managing for quality and performance excellence/

Evans, James R. 1950-

Managing for quality and performance excellence/ James R. Evans, William M. Lindsay. - 7th ed. - Mason, OH: Thomson/South-Western, c2008. - 1 v. (various pagings): ill.; 26 cm. + 1 CD-ROM (4 3/4 in.)

Previously published under title: The management and control of quality.

Includes bibliographical references and index.

0324382278 0324646852 9780324382273 9780324646856


Quality assurance.
Quality control.
Total quality management.

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