Quality and performance excellence: management, organization, and strategy/
Evans, James R. 1950-
Quality and performance excellence: management, organization, and strategy/ James R. Evans. - 5th ed. - Mason, OH: Thomson Business and Economics, c2008. - x, 502 p.: ill.; 24 cm.
Rev. ed. of: Total quality : management, organization and strategy. 4th ed.
0324381328 9780324381320
Total quality management.
Quality and performance excellence: management, organization, and strategy/ James R. Evans. - 5th ed. - Mason, OH: Thomson Business and Economics, c2008. - x, 502 p.: ill.; 24 cm.
Rev. ed. of: Total quality : management, organization and strategy. 4th ed.
0324381328 9780324381320
Total quality management.