Total quality service: principles, practices and implemention
Stamatis, D.H.
Total quality service: principles, practices and implemention - Singapore: SSMB Publishing Division, 1996 - xvi, 318p.: ill.; 23 cm
9813046813
Total quality service: principles, practices and implemention - Singapore: SSMB Publishing Division, 1996 - xvi, 318p.: ill.; 23 cm
9813046813